A vendor-independent expert in digital and omni-channel customer service development

Digitalization changes business, but does your customer service change?

Customer demands are growing – can your customer service meet the growing demands?

Is customer service an expense or competitive advantage for your company?

What is First Goal?

First Goal is a vendor-independent consulting and expert company specializing in digital and omni-channel customer service development.

We help the customer service organizations to digitize and improve the handling of customer contacts in different service channels 24/7. We also help to develop your customer service towards proactive and sales-oriented mode. We align your customer service organization to work better together with sales, marketing, maintenance, invoicing and other customer interface functions, so that you can produce a good customer experience in all customer touchpoints. We also harness the customer 360-data to serve the continuous development of your company.

Shall we raise the digital and omni-channel customer service together as one of the cornerstones of your organization’s success?

Contact us!

Our Services

How can we help you?

Are we the right partner for you?

5 reasons to choose First Goal

The benefit of the customer is our goal

Read about our customers

For example, these companies have trusted our expertise over the years:

Mika Hakanen CEO

Customer service architect

+358 400 831 771
mika.hakanen@firstgoal.fi

Arto Koponen Partner

customer service architect

+358 40 546 6678
arto.koponen@firstgoal.fi

Would you like to know more?

Please leave a contact request using this form or feel free to contact us directly.

The initial discussions where we assess your situation and customer service development needs is always free. We are sure that you will get ideas for developing your customer service from us, even if you choose not to work with us further this time.

Contact us!